Managed Services
Ensure smooth, secure, and uninterrupted business operations with Vinitri’s Oracle Managed Services. We provide SLA-driven application management and support for Oracle Cloud and E-Business Suite (EBS), covering technical, functional, and reporting needs across your enterprise.
What We Do
Our Managed Services are designed to reduce operational overhead and increase system reliability, so your teams can focus on strategic initiatives:
Application Support
Ongoing functional and technical support for Oracle Cloud Financials, Supply Chain, and Service (CX) modules, as well as EBS.
Incident & Issue Management
Rapid resolution of system issues with prioritized response times, based on defined SLAs.
Enhancement & Configuration Support
Implement minor changes, enhancements, and continuous improvements as your business evolves.
Reporting & Analytics Support
Maintain and optimize dashboards, OTBI reports, BI Publisher, and custom analytics.
System Monitoring & Performance Tuning
Proactively manage application performance, availability, and health
User Support & Training
Assist business users with how-to support, training, and troubleshooting.
Our SLA-Based Delivery Model
We offer flexible support models tailored to your business needs:
Tiered SLA Commitments
Support tailored to the urgency and impact of each issue, ensuring fast and focused resolution.
Flexible Resourcing Models
Choose between dedicated or shared consultants based on your business size and support needs.
Around-the-Clock Coverage
Get support when you need it — with 24/7 global access or business-hours-only options.
Transparent Service Reporting
Stay informed with detailed monthly performance reviews and service health insights.
Global Delivery Flexibility
Leverage onshore, offshore, or hybrid models to balance cost, speed, and expertise.
Why Vinitri
Vinitri combines deep Oracle expertise with a customer-first service culture. Our consultants are certified in Oracle Cloud and EBS, and experienced in both technical and functional domains. Whether you’re running fully in the cloud, on-prem, or a hybrid setup, we provide the reliability, responsiveness, and value you expect from a trusted partner.